I. Definitions

The terms used in the Regulations shall mean:

1. customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order from the Store;

2. the Civil Code – the law of April 23, 1964. Civil Code (unified text OJ 2016, item 380, as amended);

3. Terms and Conditions – these Terms and Conditions for the provision of electronic services in the online store www.florimk.pl

4. online store (Store, Customer) – Internet service available at www.florimk.pl, through which the Customer may place Orders;

5. Florist – Flori MK Florist located at 02-699 Warsaw, ul. Klobucka 8b lok. U8

6. Goods/Commodities – products such as flowers, floral bouquets, reeds, gift and decorative items and others, presented in the Online Store;

7. contract of sale (Contract) – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Flori Monika Kaminska and the Customer, concluded using the Store’s website;

8 Consumer Rights Act – the law of May 30, 2014. On consumer rights (Journal of Laws of 2014, item 827);

9. the Law on Provision of Electronic Services – the law of July 18, 2002. On the provision of services by electronic means (unified text Dz.U. of 2016, item 1030);

10. order – a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.

II. General provisions

1 The online store www.florimk.pl is run by the company Anabella Anna Mazur based at 131Polna St., 05-311 Dębe Wielkie, NIP number 6581727160, Regon number 361322557.

(2) The store sells Goods including flowers, floral bouquets, reeds, decorative articles, etc. in the city of Warsaw and the surrounding areas.

(3) The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Online Store. Personal data is processed for the purposes, to the extent and on the basis of the grounds and principles indicated in the privacy policy published on the website of the Online Store.

III. Rules of use of the online store

(1) A prerequisite for using the Store is to agree to the content of the Terms and Conditions and to provide personal data marked as mandatory in the order form located on the Store’s website.

(2) Kwiaciarnia Flori Monika Kamińska may deprive the Client of the right to use the Online Store, as well as may restrict his access to part or all of the resources of the Online Store, with immediate effect, in case of violation of the Regulations by the Client.

(3) A person who has been deprived of the right to use the Online Store may not register again without prior consent of Flori Monika Kaminska.

IV. The procedure for concluding a sales contract

(1) In order to conclude a Sales Contract through the Online Store, you must go to the website www.florimk.pl and make a selection of Goods, by adding them to the shopping cart.

(2) During the placement of the Order – until the moment of pressing the “Order” button. – The Customer has the possibility to modify the entered data and changes in the selection of Goods.

(3) After the Customer using the Online Store has provided all the necessary data, a summary of the submitted Order will be displayed.

(4) In order to send an Order, it is necessary to accept the content of the Terms and Conditions, provide personal data marked as mandatory and press the “Order” button.

(5) The Customer’s sending of the Order constitutes a statement of intent to conclude a Sales Contract with the Seller.

(6) After placing an order, the Store sends to the e-mail address provided by the Customer a confirmation of acceptance of the Order, which is the Store’s statement that it has accepted the Order.

7 The contract of sale is concluded between the Customer and the Store upon receipt of confirmation of correct payment for the Order placed.

(8) Changes to the Order, the Customer may report by phone at +48 531 574 029 or by e-mail at: info@florimk.pl within 60 minutes after placing the Order or at least 24 hours before the date of delivery.

V. Prices and payment methods

(1) All prices presented in the Online Store are Gross prices (including VAT)

(2) Charges resulting from delivery costs may be added to the prices of products. The customer is informed of these costs before placing the Order.

(3) Payments may be made as follows:

a). Bank transfer to account 69 1240 2702 1111 0010 8794 4629.

b). Cash on delivery.

c). Cash for in-person orders at the Florist (or other by arrangement by email, phone or in person).

d). Transfer, BLIK within the PayU service.

e). Credit card within the PayU service.

VI. Delivery

(1) The ordered goods are delivered by the Store using its own couriers or specialized courier companies.

2. shipments to hospitals, hotels, large companies, banks are delivered to the reception or secretariat.

(3) The store shall not be liable for any delay or non-delivery resulting from incorrect or incomplete data of the recipient, the lack of positive authorization of the customer’s payment or the absence of the recipient at the address given.

(4) In the case of non-fulfillment of an order due to the fault of the Customer, such as: providing an incorrect or incomplete delivery address, unjustified refusal to pick up the Order, lack of contact with the person to whom the goods were supposed to go, etc., the Store reserves the right to charge the Customer for these ordered products.

(5) Acceptance of the delivered Goods shall be confirmed by the recipient with his own signature on the delivery confirmation.

6 The store reserves the right to make changes to the Order in accordance with the Product Substitution Policy.

7 The maximum possible lead time is 2 working days.

VII. Implementation deadlines

(1) All orders, placed and paid (credited to the Florist’s bank account) by 6:00 p.m. The store delivers the next business day between 10:00 a.m. and 8:00 p.m.

(2) Delivery of Goods on the same day, is possible only after contacting the Florist by phone between 10:00 and 18:00 and determining the availability of Goods.

(3) The time of delivery of the Goods is not guaranteed and means only the approximate time of delivery of the shipment, but deviations will not be more than 1h from the approximate time given by the Florist. In cases of urgency, it is advisable to contact the Florist or fill in the “remarks” field in the order form window, in order to determine the exact time of execution of the Order, such as in cases such as: wedding ceremony, funeral, etc.

(4) On days such as Grandmother’s Day, Valentine’s Day, Women’s Day and Mother’s Day, the Store does not guarantee delivery of the Goods at the specified delivery time, due to the increased volume of shipments on the aforementioned days.

VIII. Right of withdrawal from the sales contract

(1) The Buyer has the right to withdraw from the Contract within 14 days of receipt of the Goods without giving any reason.

(2) The Buyer shall not be entitled to the above entitlement in the following cases:

(a) a situation in which the Store has fully performed the service with the express consent of the Buyer, previously informed that once the Store has performed the service, the Buyer will lose the right to withdraw from the Contract.

b) contracts, the object of which is a non-refabricated item, made strictly according to the specifications provided by the Customer.

(c) contracts whose object of performance is an item that is perishable or has a short shelf life,

d) contracts whose object of performance is Goods delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygienic reasons, if the packaging has been opened by the Buyer after delivery.

(3) In order to exercise the right of withdrawal from the Contract, the Customer must inform the Store of the decision to withdraw from the concluded Contract by an unequivocal statement, which must be submitted according to the following formula:

– The addressee (Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8, NIP 6581727160.

– I/We(*) hereby inform(*) of my/our withdrawal from the contract of sale of the following items(*) the contract of delivery of the following items(*) the contract of workmanship of the following items(*)/the provision of the following service(*).

– Date of contract(*)/acceptance(*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if the form is sent on paper)

– Date

The withdrawal statement should be sent, at your choice:

a) by registered letter via snail mail to Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8 or

(b) by email to info@florimk.pl or

c) delivered in person to the registered office of Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8.

IX. Effects of withdrawal from the Agreement

(1) In the event of withdrawal from the Contract, the Store shall return all payments received from the Customer, including the costs of delivery of the Goods (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), no later than 14 days from the day on which the Store was informed of your decision to withdraw from the Contract, but not earlier than upon receipt of the returned Goods.

(2) The store will refund the payment using the same means of payment that were used by the Customer in the original transaction, unless another solution is used at the express request of the Customer.

X. Complaints regarding the Goods

1. the Shop www.florimk.pl guarantees the freshness of cut flowers at the time of execution of the order and for the next 3 days after the execution of the Order, provided that the flowers are treated in accordance with the recommendations available on the website www.florimk.pl.

(2) Complaints about the freshness and compliance with the order of Flowers, Floral Compositions, etc. should be reported within 3 days from the date of delivery. The condition for processing the complaint is to provide a photo of the advertised Floral Goods (bouquets, bouquets, etc.). After this deadline, complaints will not be considered.

(3) Complaint of product defects is entitled to the Customer within 3 working days in the case of purchase of floral Goods (bouquets, bouquets, etc.). In the case of the purchase of Goods that are not organic, it is possible to file a complaint within 24 months from the conclusion of the Sales Agreement.

(4) As a condition for accepting a claim for non-organic Goods, the defective Goods must be attached to the claim application.

(5) The store will consider the reported complaint within 14 days from the date of delivery of the claimed Goods, which are not organic, by the Customer.

(6) If it is determined that the reported defects are due to the fault of the Customer (due to improper use or storage of the Goods), the complaint will not be considered.

7 Complaints should be submitted at your choice by:

a) sending a complaint by registered mail to Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8.

b) by e-mail to the order address info@florimk.pl

c) personal delivery to the registered office of Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8.

XI. Return of Goods by the Customer

(1) In case of return, the purchased Goods should be sent to the address: Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8. The customer bears the cost of returning the goods.

(2) The condition of the returned Goods should allow for their further resale. The customer is responsible for any diminution in the value of the product resulting from its use. The store has the right to deduct from the returned amount the depleted value of the returned Goods.

(3) Return of Goods to the Store should be made immediately, no later than within 14 days after withdrawal from the purchase/sale contract. The return shall be made upon written confirmation of receipt of the Goods by the Store.

XII. Damage to shipments

(1) The store will make every effort to ensure that the ordered Goods are adequately protected from damage during delivery, but the Customer is obliged to check the condition of the packaging at the time of receipt of the shipment and, in the event of damage to the shipment, write a damage report.

(2) Failure to check the shipment upon receipt shall result in the Store’s disregard of any claims for damage to the Goods or theft of all or part of the shipped products.

XIII. Privacy Policy.

(1) The administrator of the database of personal data provided by the Customers of the Store is Flori MK, 02-699 Warsaw, ul. Klobucka 8b lok. U8.

(2) Personal data are used for the implementation of sales contracts, in connection with which they may be transferred to entities responsible for the delivery of purchased goods to the customer.

(3) The customer has the right to access the content of his data and to correct it. The data is provided voluntarily.

XIV. Product substitution policy.

(1) Employees of the Store Flori MK making bouquets and, floral compositions and other Goods ordered by the Customer available in the Online Store at www.florimk.pl, will make every effort to ensure that the ordered Goods are delivered in the closest possible form to the bouquet selected on the Store website. In the case of an order for a bouquet, bouquet or floral composition for the performance of which one or two flowers included in the order are missing, the Store reserves the right to provide a bouquet, decorative plant, flower basket or other product of similar quality and appearance ensuring the highest degree of resemblance to the original. We guarantee that these will always be items of the same quality and value.

(2) If the availability of flowers does not allow to make a similar composition, a representative of the Store will contact the customer to agree to make a change.

3 Please note that the colors presented on the monitor screen may differ from the colors in reality.

XV. Final provisions

(1) Settlement of possible disputes arising between Flori MK and the Customer, who is a consumer within the meaning of Art. 22 of the Civil Code, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.

(2) Settlement of any disputes arising between Flori MK and a Customer who is not a consumer within the meaning of Art. 22 of the Civil Code of the Civil Code, shall be submitted to the court having jurisdiction over the seat of Flori MK.

(3) In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on Providing Services by Electronic Means (sale of goods via the Internet Store) and other relevant provisions of Polish law shall apply.